Broadway Medical Supply Co.

So I fractured my knee and my orthopedist said I needed a certain type of hinged knee brace and probably a walker. I was recommended to a place in Fair Lawn. It was about 4pm so I knew it was late, but I called anyway to at least see when I could come in. The person was not very nice and then told me they had no appointments until the end of the following week (?!). When I asked how I was supposed to get around till then, she recommended I go somewhere else. I thanked her but I don't think she heard me as she hung up pretty quickly. I called my best friend and asked her if she knew where else I could go. She had a wonderful experience at Broadway Medical in Westwood so I looked them up and called. Now it was closer to 5pm and a very nice person name Bea (pronounced Beah, short for Beatrice) answered the phone. She was so sorry about my knee and I asked if I could possibly come in the next day (Wednesday). Her answer: Of course! When I walked/limped into the store the next day, I was greeted by another nice person named Chrystal (I hope I spelled that right). She knew I had spoken to Bea the previous afternoon and alerted her that I was there. Well, everyone jumped into action! I didn't get the gentleman's name but he got up too and next thing I know they were fitting my swollen knee with the hinged knee brace that my doctor prescribed and picked out a walker (which turned out to be very handy)! The gentleman even offered to change the wheel positioning so it would fit thru my doorways (turned out to be fine). As for the knee brace, Bea was kind and patient with me as even the slightest pressure was causing discomfort. She had to size up so I could pull it up. I was so embarrassed but she said that you can't always go by size. When I finally stood with the brace in place, I felt so much relief! I had been limping for a week after my disastrous fall and for the first time I felt steady on my feet! Now, those braces aren't easy to take off, and I need to put it on first thing in the morning and then take it off to get ready for work. The doctor's office said to get a wrap-around for temporary use. I called Bergen Medical and was again greeted with a friendly voice. I got there and tried it on and it was perfect. I told them all that I had such a good time the day before, that I was looking for an excuse to come back! Honestly? It's not that close to where I live, but I wouldn't go anywhere else! Maybe when the swelling goes down in my knee, I can go back and get another brace! And by the way, the prices are comparable to other Medical supply stores. Sorry this was so long!

Amazing experience! Came in looking for a few different items and Rob was incredibly helpful. Very easy to work with and was able to get everything needed that day! Daily reminder good customer service and working with people is always the best route !

After my wife’s surgery we called Broadway Medical looking for a hospital bed asap. Rob and the team were literally at our house setting it up within the hour. Seriously a godsend because we needed it so bad. Can’t thank the team enough for their service and kindness in taking care of us. Top notch all around!!

I waited three months to write this review to ensure I could provide an honest and thorough assessment of the Med-Mizer hospital bed and Pride Mobility recliner I purchased. Both products are outstanding and have operated flawlessly during this time. I was diagnosed with MS 31 years ago, and as my condition has progressed, it became clear I needed reliable, high-quality equipment. Last fall, my wife and I visited Broadway Medical, and we couldn’t have been more impressed with the exceptional service we received from Rob and Sophia. From helping us select the right products to the professional and hassle-free delivery and setup, the entire experience was seamless. Their knowledge, attention to detail, and genuine care made a challenging situation much easier for us. If you’re in need of medical equipment, I highly recommend Broadway Medical. They truly go above and beyond for their customers.