I chose Top Mobility Scooters after reading reviews of various dealers. I made an order on their website. Shortly after, i was contacted by, Judie Brislin, a sales representative who went over my order, explained everything about the scooter and made sure all of my info was correct. Shortly thereafter, I called her back to change my order to a different model scooter. Julie handled everything in a very friendly and professional manner. After a couple of weeks, Julie called to tell me that the manufacturer of the scooter i wanted was going to be delayed for a few months. Julie took the time to listen to my needs and helped me choose a scooter that would be an even better match. Again, Julie handled everything perfectly. I'm very pleased with my experiences with Top Mobility Scooters and especially, Judie Brislin.