My Dad had a medical event and was no longer able to climb the stairs to his bedroom and bathroom. This meant he was 'sleeping' on the couch and getting very little sleep in recovery – not good. I called Westside and they got someone out the NEXT DAY for an assessment, and installed the day after. I'm sure this is unusual, but we are so appreciative. Chris was our installer and on a 90 degree day he set the entire unit up in our driveway and stayed until 6:30pm to get it done. My Dad was able to sleep in his own bed and can use his bathroom and shower. We are so grateful to have found Westside Medical Supply in Rochester, NY!